Terms and Conditions

Condition 1
(Basic Conditions for Q & A)

Word Meaning

User : Customer, Client, You
Driver : Duty Driver, Your driver, Team Leader, Member, Provider, Driver's Agent
We are : Thai call taxi, thaicalltaxi.com

1, Introduction

The Taxi Services Optimized For all Tourists, Foreign Residents (Expats) and Visitors in Thailand.

Using Thai call Taxi

User has to agree to the terms and conditions set out below to use the Thai call Taxi Service.
Thai call Taxi has the right to modify or change the policies relating to the Services at any time.
It will be effective upon the posting of an updated version
User agrees that it shall be User's responsibility to review this Agreement regularly
Whether User reviewed a new version or not, User's continuous using means User's acceptance

Thai call Taxi Role

Thai call Taxi is a Program and Software Development Company
Thai call Taxi Service depends on the Third Party Provider (Driver) to serve the Transportation to User.
Thai call Taxi role is to connect User and the Third Party Provider (Driver)
Any response of vehicle & driver, it's belongs to the transport agents or to the driver itself or to the vehicle's owner.
Thai call Taxi cannot be held responsible for any damage or loss caused by theft, fire, accident, or any other cause whatsoever
Thai call Taxi cannot be held responsible should any vehicle be involved in an accident.
Thai call Taxi shall not be responsible for each driver's service and it's quality provided to the customer.

Availability of Services

Thai call Taxi is entitled, on behalf of the Driver, to refuse any order placed by the customer.
Thai call Taxi do not guarantee to successfully allocate the best Driver to every booking request.
All information given on the Thai call Taxi program is in good faith and is believed to be correct at the time of saving data.
Thai call Taxi will not be responsible for any other inaccuracies due to out of date information which may have not been pointed out to us or updated by the Driver.

3rd Party's Transport Service

The route to or from the destination cannot be guaranteed and the driver can choose the other best course.
The Google or other maps are solely for informational purposes.
While any various and reasonable effort will be made to ensure that pickup times are respected by the driver, they are not guaranteed.

All driver's mission

is to complete the Customer's Safe and Comfortable Journey.

Changing Info, Flight delay, Cancellation

Please contact us in advance to let our operator know it asap.

Late Cancellation

If you want to cancel, please let your driver or us know it as soon as possible. It's not a simple matter to the driver. Your cancellation makes driver lose too much. He also will lose his next following job, and must find other job. Sometimes, he may lose that whole day's job. If your driver arrived already at pick up place before your cancelation, you will be charged 100 B.

No show

If your driver cannot contact you or no answer for calling, and you didn't come to pick up place, after 15 min of pick up time, the service may not be provided, the Driver is relieved of their obligations. If you paid in advance to driver, your refund will not be due.

Traffic Jams

Please consider of traffic jam / All drivers cannot be held responsible for any customer's boarding time to transit

Toll Fee

It's include on driver price, Don Muang tollway is not inclusive, it's always optional 80B,

Baby-Seat

Please request in advance in the message box on the booking form. The driver needs time to rent it for the user. Regular price: 300B per seat one way, per time.

Payment

When you are sure everything is cleared, please pay for transport fee to your driver.
Your payment means that all driver's obligations have been fulfilled.
If you need a receipt, please ask it in advance, it is unable to get a receipt after his leaving.
Thai call Taxi assumes no responsibility for customer's receipt of payment.
Payment method : Basically Thai cash to the driver directly at your destination, each course
Other methods : Depends on you and driver's agreement (to driver's bank account).
Thai call Taxi doesn't receive any fares or money from the customer directly.
Thai call Taxi will in no way be held responsible for any claims made by you in any payment issues.

Receipt

It should be obtained from only your driver when you pay for service fee. The Receipt formats are different depending on each company which the driver belongs to. If the driver forgot to prepare it or if he cannot provide your receipt then, he must send you as soon as possible (within 2 days). If your driver doesn't response of it, you can report it to Thai call Taxi Customer Support. Thai call Taxi will report it to driver or his agent and let them send your receipt immediately. That driver's account will be suspended for the time being according to internal rules.

Lost & Found

User must keep his/her valuables while traveling. Please check your belongings again and again before leaving the vehicle. But, when you recognized you forgot to bring something from the vehicle, you should contact your driver promptly before picking up the next customer. Please call your driver and let him talk with any Thai person near you for easy understanding. All drivers will try to find out your belongings in the vehicle.

* If your driver found yours and he is at near your area, will go back to you at that time :

charges : 100 B, if his location is more than 5 min distance or 5 km : charges 200 B

* If he found it, but already he met the other customer, he can return it to you at BKK airport only : charges 200 B

Sorry, you should come to BKK airport, please discuss with your driver about meeting time.

* If you want to let him bring it to your place, charges will be a normal Economy car price (from BKK or other Airport to your place).

* Other Area : Please discuss it with your driver

* Each chatting room will be able to use for 2 weeks since your driver's job is completed, driver or his company will keep it for 2 weeks, if no one contact him, they will keep it to the charity.

Thai call Taxi and your driver cannot be held responsible for any customer's belongings and valuables lost in the vehicle.

Type of Cars (Vehicles) provided by your driver

The driver can provide a car type User choose or bigger type

Special Luggage

Leave your message in booking form if you wish to travel with the extraordinary baggage. This is to ensure for you to find a suitable driver. The customer shall be liable for all expenses of the additional vehicles be required to transport oversized luggage.

Conditions 2 (Other Info)

Driver Information

English Level

Please note Driver's English Level is Basic or sorry, someone is poor level. But all drivers are professional to complete their mission.

Tipping for driver

If you and your family are safe and happy because of your driver's good service, your little tips will make him feel fruitful.

Driver's break time

When you are traveling for long time, please take frequent breaks for your safe trips.

Tipping for Thailand Laws & Policies (Regulations) (each penalty will be fined to that passenger)

* During Fill up Gas (CNG, LPG) : Please wait at the outside car for safety.

* No Smoking & No Alcoholic drinks in the vehicle

* Please fasten your seat belt on riding without driver's notifying.

(Approximate time From Landing - Till Meeting)

BKK Airport

* Normal : No need a Visa after Landing

take time around 30 - 50 min

* Need a Visa on Arrival @Bangkok BKK Airport

take time around 60 - 90 min

* Domestic flight

take time around 15 min - 30 min

Driver's Late arrival (Urgent)

Please book your pick up time with enough spare time (30 min earlier),
Any urgent situation can be happen at any time on the real road situation.
Even if any various and reasonable effort will be made to ensure that pickup times are respected by the driver, all is not guaranteed.
The driver and Thai call Taxi cannot be held responsible for any customer's boarding time to transit.
If you must go to Airport or other Terminal to transit in hurry, there is no choice, please just take any other taxi near you immediately.
You can do 'Cancel' later.
That driver will be audited and disciplined under internal rules as a member of the Airport Driver Organization.

User's Late Starting

Driver can wait for 15 min more without any charges.

Driver's waiting more than 15 min : +50 B per every 15 min

All drivers and Thai call Taxi cannot be held responsible for any customer's boarding time to transit.

Conditions 3 (Contract Formation)

Contract Formation

By making a booking with Thai call Taxi by any methods online, you confirm that you have read, understand and accept all of our condition as it is informed on thaicalltaxi.com

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly.

In these booking conditions references to "you" and "your" and "passenger(s)" and "Customer(s)" and "User(s)" include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

User Agreement governing the use of the www.bell-man.com and www.thaicalltaxi.com website.

When placing a booking you undertake to us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details. If there are changes to the details supplied, it will be your responsibility to contact us and request changes.

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THAICALLTAXI.COM will put the best endeavor to find and rectify any errors as quickly as possible. However there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case bell-man.com and .thaicalltaxi.com shall reserve the right to cancel that reservation and acts as an intermediary agent for third party transport service providers.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of thaicalltaxi.com

The contract (Booking Confirmation with the Client's Booking code) for the provision of the transport service is between you (The Client), and the third party service provider, from now on termed as your Driver.
By booking a service on our website or any platform of Thai call Taxi you are entering into a contract with the Driver.
Reservations at Thai call Taxi are subject to the availability of the third party service provider and appropriate vehicles.
Thai call Taxi is not a transport operator. Any responsibility of vehicle & driver belongs to the transport agents or to the duty driver itself or to the vehicle's owner. Thai call Taxi cannot be held responsible for any damage or loss caused by theft, fire, accident, or any other cause whatsoever, and cannot be held responsible should any vehicle be involved in an accident.

Liability

The liability for the provision of taxi transfer services between you and the service provider is restricted solely to those two parties between whom the service has been contracted.
There, Thai call Taxi's liabilities resulting from this agreement shall be limited to those of a third-party broker between you and the service provider.
Any liabilities resulting from the provision of the taxi transfer service shall be the sole responsibility of the Driver and their insurance companies.
Thai call Taxi and/or the Driver or Service Provider is not liable for damages caused by missing any flight or boat or other transportation to transit.
In agreeing to the Terms and Conditions, you accept that Thai call Taxi will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the taxi transfer service and all claims will be redirected to the Driver or car Owner.

Availability of Services

Thai call Taxi is entitled, on behalf of the Driver, to refuse any order placed by the customer.
Thai call Taxi do not guarantee to successfully allocate the best Driver to every booking request.
All information given on the Thai call Taxi platform is in good faith and is believed to be correct at the time of saving data.
Thai call Taxi will not be responsible for any other inaccuracies due to out of date information which may have not been pointed out to us or updated by the Driver.
Transport Service
The distance and trip time provided are for planning purposes only.
You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and you should plan your trip accordingly. The images of the vehicle make and model shown on the car type are for illustration purpose only and Thai call Taxi does not guarantee that these exact vehicles will be provided by the service provider. Thai call Taxi makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.
Routes to your destination are not guaranteed and the driver may choose an alternative best route. Google Maps is for informational purposes only. The driver will make various reasonable efforts to meet your pick-up time, but this is not guaranteed.
Reservations are based on the trust of the customer and the driver (the driver will arrive on time and the customer will arrive at the meeting point on time).

The Client's duty for the driver

Thai call taxi will in no way be held responsible for any claims made by you in the problem that the driver dropped you off the wrong place.
Every client must have the correct info about the destination to drop off.(Ex, Hotel, village or Building name, address, local tel No., ..)
Before starting after pick you up, you should re-confirm your correct destination to your driver clearly as the Driver's info could not be updated.
After arrival at your destination, you also should confirm whether you arrived at the correct destination (hotel or airport,..) or not.
When you pay to the driver, make sure there is nothing forgot to bring yours from the vehicle.
From local pickup to Airport : all Airline agents recommend for the passengers to arrive at the airport before 2-3 hours of flight departure time at least.
The Driver will pick you up and set you down as close as possible to the given addresses to drop off. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the driver will use a longer route to reach the agreed destination, but in such instances you are not be liable for additional costs except toll added.

Contract.
Thai call Taxi is a booking platform for various transportation service providers (drivers) and customers.
A contract is formed between the customer and the service provider when the customer agrees to the price offered.
By booking a service on the Thai call Taxi platform, you are entering into a contract with the service provider (driver) and not Thai call Taxi. By making a reservation, you agree to be legally bound by these terms and conditions.

Availability of change information
Use the thaicalltaxi.com form

Force Majeure Clause
thaicalltaxi.com and the service provider cannot be held responsible for any delay, change or cancellation of the service due to force majeure or circumstances beyond the control or unforeseeable of the service provider (e.g. accidents suffered by third parties on the transfer route, police checkpoints, terrorist acts, extreme weather conditions, etc.).

thaicalltaxi.com website
Copyrights, trademarks and other intellectual property rights on the website are protected by national and international regulations governing intellectual property.
The images displayed during booking are for illustration purposes only. The color, brand or model may differ from the photos displayed on the website.

Disputes
Thai call Taxi Terms of Use (including Privacy Policy and Cookie Policy)
Your use of the thaicaltaxi.com website is governed by the laws of Thailand and you agree to submit to the exclusive jurisdiction of the Thai courts in the event of any dispute arising under the Thai call Taxi contract.

Any dispute arising in connection with these Terms of Use shall be resolved by the competent courts of Bangkok, Thailand.

Website Rights
The website thaicaltaxi.com is owned by Bell-Man.

Home Cars Booking

Thai Call Taxi

Terms and Conditions

Condition 1 (Basic Conditions for Q & A)

Conditions 2 (Other Info)

Driver Information

Conditions 3 (Contract Formation)

Condition 1
(Basic Conditions for Q & A)