We are committed to protecting and respecting your privacy and appreciate the importance of responsible use of personal data collected on this website. We take great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes in accordance with applicable law.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our website.
Details of transactions you carry out through our website and of the fulfilment of your orders.
Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
When you make a booking on our website, we need to pass on the personal information you have provided to the transportation service providers. We only pass on the essential information they would need to provide the service.
All communication between our server and your computer is encrypted using SSL technology. To check that your browser is using the secure server, ensure that a small padlock icon on the lower part of your browser window is visible. When it is in the 'locked' position, it means that your transaction is secure. These security features are only activated for pages where you can view and submit your request or confirm your quote by providing your credit card number.
Uses made of the information
We use information held about you in the following ways:
To facilitate the transfer bookings by disclosing your personal data to a transportation service provider when you book a transfer using this website.
To ensure that content from our website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information and feedback surveys about the services you have booked.
If you do not want us to use your data in this way, you should express this in your marketing preferences at the time that we collect this data from you, or if you wish to be subsequently removed from our list you may, at any time, notify us by email or clicking on the 'unsubscribe' link at the bottom of each email communication you receive from us.
Disclosure of your information
We will only disclose data in a way compatible with the purposes for which it was obtained. We may disclose your personal information to our agents, service providers, professional advisers and any member of our group.
We may also disclose your personal information to third parties:
In the event that we are involved in the sale or acquisition of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets and their agents and professional advisers.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our booking engine terms and conditions of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Save as provided herein we do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you had requested.
You have the right to ask us not to process your personal data for marketing purposes by email. Our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check these policies before you submit any personal data to these websites.
Access to information
You have a right, subject to certain exemptions, to receive a copy of any data, which personally identifies you, held by us. We may charge you an administration fee to cover the cost of carrying out your request. You should email us with your Data Access Request by using the online contact form. You should include adequate information to identify yourself and, such other relevant information that you may have that will reasonably assist us in fulfilling your request. You also have a right to have inaccuracies in the personal data we hold about you corrected. If you discover that we hold inaccurate personal information about you, you should update your correct information at your User page or send us your information by email.
What is a cookie?
A cookie is a piece of data that is stored on a computer, tablet or mobile when you browse the Internet which allows that computer, tablet or mobile device to be recognised when the site is visited again. Cookies placed by us, our commercial partners or other third parties when you visit this website do not recognise you personally; they recognise the device you are using. Cookies allow several important features on the website, such as making bookings and returning to pages that you have searched. They also help to keep the website secure, remember your preferences and personalise content on the website so that it is more relevant to you – they won’t harm your device in any way.
Our cookies policy
It is up to you whether or not you allow cookies to be placed on your device, and you have control over whether or not to allow them.
What happens if I don't allow cookies?
If cookies aren't enabled on your device, your experience on the website may be limited. You may not have the opportunity to access various functionalities and features of the website.
How do I disable or enable cookies?
You will need to disable or enable cookies via your internet browser. For information on how to manage cookies your tablet or mobile, please take a look at your device’s documentation, or online help files. Here is some info about how to manage cookies in your browser:
• In the settings menu, select 'show advanced settings' at the bottom of the page
• Select the 'content settings' button in the privacy section
• The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.
• In the tools menu, select 'options'
• Select the privacy tab in the options box
• From the dropdown choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the box.
Internet Explorer 6+
• In the 'Tools' menu, select 'Internet options'
• Click on the 'privacy' tab
• You will see a 'privacy settings' slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.
• In the settings menu, select the 'preferences' option
• Open the privacy tab
• Select the option you want from the 'block cookies' section